The sender is marked as “GS” for your safety.Ĭan I request what name to address the parcel to? Yes, all items arrive in a plain/opaque plastic orange envelope. You may be asked to re-order depending on the nature of the delivery/purchasing circumstances. Please contact us and we will try our best to track it down. If it has taken more than 7 days for your parcel to arrive from the Monday that we are due to ship your parcel (not from the date of your order), it may be lost. We use Royal Mail Drop and Go services which means we drop off our parcels in bulk and do not receive a tracking number for each individual parcel. We are too small of a team to accommodate this. You cannot request 1st class, tracked and signed for or any special delivery requests. Items are shipped via Royal Mail (second class, standard) and take 2-3 business days to arrive. How long does it take for shipments to arrive? When is the purchasing cut off to get my item delivered on a Monday? All changes to shipping times will be announced via e-newsletter or on social media. We have only one person managing orders so please be patient. This is subject to change depending on bank holidays and team availability. We lose money by refunding you.ĭue to Brexit, the administrative work has increased for shipping outside of the UK. We handle your order as a donation to our PayPal to support operational costs. I am from outside of the UK and placed an order, now what? Please check your junk folder if you did not get a notication. PLEASE DO NOT email us after you purchase something asking when you will get your product. Yes, you will receive an email confirmation when your order has been fulfilled and is ready to be sent out. Will I get an email confirmation when my products are sent? If not, shipping prices are listed at check out and include post and packaging costs. We have noticed similar people making purchases and we want to make sure that more people are benefiting from our outreach. This is to ensure 'fair' access to binders. Why is there a limit on binder purchases? Once you reach your 5 binder mark, we will automatically refund you if you try to purchase more. You can buy up to 5 binders from us per year. We have had to impose a limit on how many binders you can buy from us. I want to purchase more than one binder, is this allowed? Most of them are new and some of them are warehouse returns which means the product may have been worn once or twice before being returned. Anyone who would like your item should reimburse you for postage. If something doesn’t fit, please post in our Facebook clothing page where folks can make use of items. What do I do with the item I cannot return/exchange?
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Measuring guides for binders, a YouTube video on how to load Joey packing pouches, and all product flaws are listed in the product descriptions on our online shop. Our team is too small to facilitate this. If you want a binder in brand new condition please order a new one from the GC2B website. We do not offer refunds or exchanges on binders. These flaws do not alter the functionality of the binder. Most binders are in like new condition however some will come with stained or minor flaws/rips/imperfections. We are too small of a team to hold a reserve list.Īll products are new except for GC2B binders. No, you will have to check back to see if the item is restocked. It will depend on our collaborations and financial capacity to order specific items in.Ĭan I back order products or be put on a reserve list? Yes, we do take requests into account however we can’t guarantee we can get them in stock. Please subscribe to our e-newsletter on our website: Can I request for certain products to be sold? Where can I hear about newly listed items? Our team is too small to handle such inquiries. Please subscribe to the e-newsletter on our website to be the first to hear about our re-stocks! PLEASE DO NOT EMAIL US ASKING WHEN WE ARE RE STOCKING. We hope to restock items every 2 months but it could be longer. We cannot guarantee a re-stock timeline as our products randomly arrive from both GC2B and Get Your Joey. We will also be listing affordable and creative clothes and accessories. For example, transitional items for trans feminine folks. We will expand our shop to include more transitional items. We stock transitional items, self care items and G(end)er Swap merchandise. Do NOT purchase a binder if you come from a situation in which you/your parents can afford one new. Our binders are for specifically LOW INCOME FOLKS. We serve trans and GNC folks in the UK who face barriers in accessing transitional items at regular cost.
Welcome to the first one stop online shop for trans folks in the UK.
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